Premium Services
- Implementation
- Configuration
- Integration
- Training
- Single Point of Contact
- Web-based Tool
- Program Management
- Reporting
- Payrolling
- Benchmarking
- Supplier Management
- Consolidated Billing
- Operations Optimization
- Process, Planning and Delivery
- Total Quality Management
Implementation
A well-conceived solution is of no value without effective implementation.
ProcureStaff’s implementation methodology has been defined and continuously honed over 10 years, 160,000 contractors and $8 billion in aggregate spend. Our proven methodology and project artifacts are based on the Project Management Institute’s (PMI) Project Management Body of Knowledge™ (PMBOK).
ProcureStaff’s deployment specialists are tenured, industry-experienced consultants dedicated to client implementations. Our seasoned professionals work with your organization to:
- Understand the existing workflow (As-Is)
- Facilitate the design of future state workflow (To-Be)
- Develop suitable deployment timelines from menu of flexible options
- Provide step-by-step guidance through actual implementation phases
- Ensure ongoing support and success of program through seamless transition to Operations
With ProcureStaff, you get the benefit of best practices derived from the lessons we learned in over a decade of existence. Best of all, the entire implementation process is delivered at no additional cost.
Configuration
Powerful technology? You bet! ProcureStaff provides powerful people to help optimize our robust software to meet your explicit requirements.
Each ProcureStaff account is assigned a dedicated configuration analyst to simultaneously serve your organization and our Operations teams. Configuration analysts collect unique business requirements, assess your internal procedures and then incorporate that information into our software to match the determined requirements. Throughout an implementation, Configuration Analysts suggest configuration recommendations based on your specific requirements. Within a day, they can build your requirements into a prototype configuration to demonstrate exactly how the system will look and function.
Once a configuration is complete, the Configuration Analyst consults with Operations to explain which features of our software have been enabled or disabled and why. As new features are built and rolled out, Configuration provides ongoing support to keep the technology operating at its greatest capacity.
Integration
Nobody wants to reinvent the wheel.
ProcureStaff solutions, by design, simplify and streamline business processes. With this as a fundamental goal, every element of our solutions has been meticulously conceived to integrate with most existing software and processes. We even flex to adhere to any internally-developed protocols, specific only to your company.
Technical Integration
ProcureStaff’s Technology Suite is supported by a configuration team, supporting easy integration of our software with any existing ERP software. We have successfully implemented solutions that work effortlessly in conjunction with software from Oracle, Ariba, SAP, PeopleSoft and many others.
Training
ProcureStaff emphasizes the importance of having the best people, equipped with the best information. To that end, ProcureStaff has a well-versed team of professionals dedicated to the training and re-training of personnel both externally and internally. Training group professionals come from a diverse cross-section of industries and typically have the benefit of many years experience in their respective fields. ProcureStaff’s training group provides:
- Expertise in Change Management
- Corporate training
- New hire orientations
- Communications about new systems/clients/suppliers
- Operational training (e.g. the impact of rulings on co-employment)
- Systems training
In addition, the training group authors online training programs as well as end-user training documents such as user guides and quick reference cards.
Single Point of Contact
Go straight to the top! Every ProcureStaff MSP solution is assigned Program Management. Our program managers — typically Six Sigma Black Belts — are the person(s) responsible for driving all operational functions of the MSP. There are no layers of bureaucracy or red tape to navigate when issues or questions emerge. ProcureStaff gives every client direct access to the person(s) with the authority and experience to handle any concern. Whether the question pertains to technology, billing or operational issues, a single point of contact means resolving issues is uncomplicated.
Web-based Tool
At the core of a ProcureStaff solution is an exceptional suite of robust technology applications and expert tech professionals helping customers optimize the software. Engineered to radically simplify and automate the procurement cycle, every application in our Technology Suite is fully scalable and easily configurable to address any conceivable procurement need. What’s more, all of our web-based applications integrate seamlessly with existing ERP software such as Ariba and Oracle.
During implementation, ProcureStaff configuration analysts assemble a custom technology package to support the solution. Depending on a client’s requirements, any number of the components below may be activated.
- Supplier Relationship Management
- Bid Management
- Spend Management
- Timekeeping/Invoicing
Almost immediately, the technology begins yielding cost savings, improved operational efficiency and heightened visibility of spending and processes. Spend and process data is benchmarked against real-time industry data from ProcureStaff’s proprietary Data Warehouse.
After implementation and throughout the entire lifecycle of the ProcureStaff solution, our technology professionals continue to assist and update; making sure the tech end of your solution keeps in step with the changes that may affect your business.
Program Management
Nearly one half of all ProcureStaff employees are members of our client-facing Program Management teams. These highly trained and experienced professionals help you achieve the best possible results for your program.
The nerve center of the ProcureStaff solution, Operations is the hub linking the client organization, suppliers and all other ProcureStaff service departments. Often, Program Management teams are situated at client facilities, working side-by-side with program users.
Every ProcureStaff solution is assigned a Program Manager, a proven effective industry expert, who keeps the deployed program running smoothly. The Program Manager affords clients a single point of contact for any and all questions and concerns. The Program Manager coordinates between the numerous ProcureStaff service departments, keeping the multiple facets of the solution working in concert and harmony. The Program Manager’s quarterly presentation delivers:
- Visibility on spend
- Cross-divisional sharing of best practices
- Synopsis of new policies, language, procedures
Relationship Managers (RM) interface between ProcureStaff suppliers and client hiring managers helping realize the potentials of the solution. Their proven ability to execute typically engenders support and “buy-in” from hiring managers leading to greater willingness to adopt the ProcureStaff solution.
Reporting
Knowing where things stand is crucial to charting the next steps forward. Where some solutions providers rely heavily on software to generate reports, ProcureStaff doesn’t leave reporting to chance. Our seasoned professionals in every applicable service department review the often-nuanced data and generate reports that actually reflect the realities on the ground. Each ProcureStaff solution is customized so every client may not receive exactly the same level or types or reporting. Below is a general listing of the more standard reporting ProcureStaff customers receive.
Strategy & Analytics Reports
(During implementation)
- Spend analyses
- Rate benchmarking
- Supplier optimization
- Program assessments
- 1099 audits
- Cost savings measurement methodology reviews
Operations Program Manager Quarterly Business Reviews
- Spend visibility
- Cross-division sharing of best practices
- Billing metrics
- Bill rate and hours worked accuracy
- A/R aging and status
- Update of new policies, procedures and language
Process, Planning & Delivery Reports
As needed to provide actionable strategies and metrics for improvements in:
- Program methodologies
- Communications
- Personnel performance
- Supplier performance
- Documentation
Training Reports
- End user training guides for software updates
- Operational training materials
Payrolling
Staying competitive in the global marketplace often means finding and retaining talented people ahead of the competition. Often, businesses find the best candidates come through referrals or from the ranks of the retired. ProcureStaff understands the need for agility and offers a service to address the hiring of talent outside of our existing supplier network.
Bring a seasoned veteran out of retirement for a short term assignment at a reduced rate. Retain the expertise of a highly qualified past-employee. Or bring on new hires via referral from a trusted team member.
Our payrolling group, P|S Partner Solutions Ltd., supports all ProcureStaff programs. Bring the best, hand-selected professionals to your projects and:
- Avoid 1099 employee classification penalties
- Reduce overall cost of hiring
- Trim permanent staffing levels
- Minimize labor accounting
- Mitigate co-employment risks
- Save on advertising, recruiting and HR costs
- Save on benefits administration
Enjoy the benefit of client referral services such as:
- Processing on-boarding paperwork
- Processing, printing and distributing checks
- Ensuring tax law compliance and reporting
- Performing expense management
- Providing visas
Conducting wage garnishment, unemployment compensation, and more …
Benchmarking & Proprietary Data Warehouse
Improved visibility leads to greater cost control. Bill rate and spend benchmarking enables illuminating analyses and critical reports. ProcureStaff improves visibility through mining data and analyzing how your contract labor rates compare against local and national rates. ProcureStaff’s on-site team uses this information to negotiate better rates if data shows selected positions are not equal to or lower than market rates. This information can also be used to analyze the supplier mix and make adjustments to the supplier base, as necessary.
Many solutions under-perform because they are not supported by the freshest, most accurate data. ProcureStaff is the only company collecting live transaction data daily from Fortune 1000 organizations and storing it in our proprietary data warehouse. This enables exceedingly accurate analysis, interpretation and forecasting of:
- The effects of competition on rates and supplier performance
- Supplier dependency ratios
- Rate trends using multivariate modeling
- Transaction cycle times
- Co-employment risks
- Best, worst, and most-likely scenarios for spend forecasting
- Targeting and prioritizing cost savings opportunities
Our unrivaled repository provides comprehensive spend and rate benchmarking data that support ProcureStaff’s delivery of highly visible bottom-line results. The above list is only a fraction of the incisive reporting enabled by the Data Warehouse.
Supplier Management
The SMG’s global strategic sourcing solution is a central component of ProcureStaff programs. While many clients find their incumbent suppliers are already among the 1,140 vendors on-board with ProcureStaff, the SMG can on-board additional suppliers quickly.
The SMG frees your organization from the time consuming processes involved in:
- Review of embedded suppliers
- Supplier qualification, profiling, management and training
- Negotiation of contracts
- Supplier risk coverage review
- Supplier validation
- Strategic supplier identification
- Project management
The SMG facilitates improved interaction between suppliers and the client through forums, continuing communications, meetings, and discussions. Diversity goals are reached in shorter time through the SMG’s diversity supplier mentorship program.. The SMG, as part of a ProcureStaff solution, frees clients to focus on business, not on supplier issues.
Consolidated Billing
This service yields significant cost savings, time savings and visibility results and is a vital part of ProcureStaff’s MSP solution.
As Is Process
Why waste time and money processing hundreds of invoices and mailing hundreds of payments to vendors in divergent locales? ProcureStaff’s web-based Consolidated Billing service meticulously manages all billing relationships with suppliers. MSP users can opt to receive and pay a single invoice from ProcureStaff. Consolidated Billing is 98.9% accurate in paying suppliers and processed over $1 billion in invoices in 2006.
ProcureStaff Process
Operations Optimization
The OOC provides coast–to-coast support with unparalleled customer service allowing ProcureStaff operational support resources on location at customer sites to spend more time with our Customers.
ProcureStaff clients praise the OOC for providing:
- Continuous updates and integration of best practices
- Trained, experienced professionals for deployments and peak volumes
- Quicker responses to billing and system issues
- Expandable models for program growth opportunities
- Seasoned industry experts for program and system training
- Implementation of strategic planning initiatives (supplier optimization studies, program communications, program expansions, etc.)
- Coverage for time off and time zones
- Centralized and coordinated cross-training and back-up support
The OOC maintains clear channels of communication between the many services comprising a ProcureStaff solution and the client organization. With efficiency and care, the OOC creates momentum and helps foster a culture of teamwork throughout the ebbs and flows of customer needs.
Process, Planning & Delivery
Does your current solution provide for a schedule of regular program assessments? Often, the greatest opportunities for boosting efficiencies don’t present themselves at the outset.
Our Process, Planning & Delivery (PPD) team provides invaluable analysis of all processes, policies, and methodologies. Before your custom ProcureStaff solution is even designed, this premium service begins to correct imperfect processes. As the project life-cycle progresses and matures, PPD perpetually fine-tunes operational efficiencies. No other MSP provider offers this level of service, continuing throughout the deployment process and thereafter on an ongoing basis. In addition, PPD provides actionable strategies and corresponding performance metrics to help ensure optimum performance.
PPD can be applied “surgically” to singular processes like A/P or tenure policy. Conversely, PPD’s strategic consulting is applied to make assessments across every facet of a ProcureStaff MSP. The PPD team interfaces with both the client and ProcureStaff program managers to examine and improve:
- Methodologies
- Communications
- Personnel performance
- Supplier performance
- Documentation
- Cross-training initiatives
ProcureStaff solutions enjoy extraordinary success rates because we devote as much time to optimizing our internal systems and processes as we do to improving yours. PPD performs the same assessments on (and applies performance metrics to) our own programs, people and suppliers.
Total Quality Management
Professionals across our organization are well-versed in the tenets and protocols of many of industry’s best known Total Quality Management programs. ProcureStaff applies the Six Sigma project methodology to our internal processes and much of the yielded benefit is reflected in the success we realize for clients. Our parent company, Volt Information Sciences, is an ISO compliant organization and is working toward achieving Capability Maturity Model Level 3. Our pursuit of perfection has compelled extensive study of the numerous total quality methodologies available to industry. If your organization is invested in pursuing operational improvements through any of these systems, our people are competent in the language and culture you have been embracing.
